Terms & Conditions

Terms & Conditions

Return Policy:
Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us at glassgrassorvas@gmail.com or reach out to us by text or phone at (727) 386-8255.

Any/all items purchased from glassgrassorvas.com must meet the following requirements to be eligible for a refund or exchange:

-Requires a receipt or proof of purchase.
-Any damage must be reported within 48 hours from delivery.
-Item(s) must be shipped back within 30 days of the original delivery date.
-Any item that is returned more than 30 days after delivery will not be refunded and the buyer will be responsible for the return shipping charges if they want the product back.
-Item(s) must be in original packaging, unused, in brand new condition. Used items will not be refunded!
-Any hint of use (material build up/smell of any cleaning agent) and the refund will be denied and buyer will be responsible for the return shipping charges if they want the product back.  
-Any item not in its original condition, with damaged or missing parts for reasons not due to our error, will not be refunded and the buyer will be responsible for the return shipping charges if they want the product back.
-Must first aquire a return authorization number and approval by contacting us at glassgrassorvas@gmail.com or reaching out to us by text or phone at (727) 386-8255.
-Please do not send your purchase back to the manufacturer.
-Buyer must understand and agree to a 10% processing fee for items that have been opened or have broken seals.
-Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. 
-Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable.
-If you receive a refund, the cost of original shipping will be deducted from your refund (if order was shipped for free).  

Glass Grass Or VAS reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.

You may expect your refund or exchange to process within about two (2) weeks of the delivery date to us, assuming the above conditions are met. This return policy is only available to customers of the United States and/or Canada.

Exchanges (if applicable)
We only replace unused items if they are defective (dead on arrival) or damaged. If you need to exchange it for the same item, send us an email at glassgrassorvas@gmail.com or reach out to us by text or phone at (727) 386-8255.

Glass Grass Or VAS reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Glass Grass Or VAS and its affiliates reserve the right to refuse a return for any reason.

Shipping policy:

Glass Grass Or VAS offers free shipping on all orders over $500.00 before tax within the United States! 

We do ship to Canada as well! However, shipping is not included in this case & we are not responsible for any customs, duties, taxes, or fees faced upon delivery. 

Our orders are usually shipped via USPS. Packages generally arrive within 5 business days, but we are not responsible for carrier delays. If you paid extra for shipping we will issue you a shipping refund if your package does not arrive within the guaranteed time frame.

Handling time:
We strive to get all orders received shipped out in the following 1-2 business days. We ship from Florida and packages can take up to 5-7 business days to arrive depending on where in the United States the order is being shipped. 

Orders being delivered to Canada can take upwards of a few weeks between customs & shipping, so please be patient as we are not responsible for this delay.

We will contact you if for some reason there are any delays. We ship weekdays, Monday-Friday. We do not ship on Saturday or Sunday or on any USPS holidays. We are not responsible for any delays from the carrier.

Shipping FAQ's:
What do I do if my package is lost?
If your package is not delivered, please get in touch with your local post office immediately, and file a claim. There's a chance that your package could be at their location. We ask that you please file a claim with them directly, and then reach out to our customer service team. We will be sure that you receive your order and appreciate your patience.

What if my package is damaged?
If you discover that your package is damaged after it is delivered, please contact our team at glassgrassorvas@gmail.com 
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

Can I change my delivery address after my order has been shipped? 
No, not if you have received your tracking information by email. 

If you have not received a tracking number, we will do our best to accommodate any changes to your order but we can not guarantee changes can always be made.